Customer Care Services

Our suite of services include:

SALES & MARKETING

  • Retail Sales Training

  • Corporate Sales Training

  • Direct Sales Training

  • Key Account Management
    Training

  • Telesales/Telemarketing Training

  • Sales Management

  • Product Training

ALTERNATIVE

  • Communication Skills

  • Customer Services Skills

PROFESSIONAL

  • Project Management

  • Product Development

  • Report Formalisation

  • Product Launches

  • Event Management

  • Living the Brand

  • Coaching & Mentoring

  • Needs Analysis

  • Course Development

  • Evaluation & Measurement

 

Sales Service

Professional development is absolutely critical in business, and especially in sales. Sales people are rewarded in direct proportion to their service to clients. The best way to increase their value is to develop their abilities and skills. This leads to increased rewards. Our sales training programmes meets those needs by providing a comprehensive, effective sales training and motivational programme that will stimulate this learning process and self-development.

Our sales training programmes can change one's life. They are designed to build a new foundation in one's professional life and in the appropriate direction. Success in sales is not handed out on a silver platter; learning and contribution are the paths to the attainment of goals. Our programmes teach sales people to follow their conscience. They learn how to follow their mind, body, heart and soul. This will give them the direction and wisdom to accomplish great things.

Selling is a Skill to be Learned

In the right environment, strong training sessions, workshops and seminars motivate sales people. However, effective selling and sales management cannot be taught quickly. We are not born to be effective sales people; these traits must be learned. There are not quick fixes, easy tricks or luck, over the long term. They must be learned through experience and the growth of natural talent. The best approach to selling is a well-balanced, big picture view of the situation and circumstances.

Selling is Service

Selling is based on helping customers and adding value to their already busy and complex life. Selling tactics of the past are outdated and ineffective. Our sales programmes take into account the current trends in business and present a new model for selling.


Soft Skills Training Offered

  • The Practical Trainer
  • Advanced Skills for the Practical Trainer
  • Becoming a Great Trainer
  • Celebrating Diversity in the Workplace
  • How to Manage Anger and Violence
    in the Workplace
  • Business Ethics for the Office
  • Workplace Harassment 101
  • Building Relationships for Success
    in Sales
  • Dynamite Sales Presentations
  • Overcoming Objections to Nail the Sale
  • Selling Smarter
  • Prospecting for Leads like a Pro
  • Using the Telephone as a Sales Tool
  • Advanced Writing Skills
  • Building Self Esteem and Assertiveness Skills
  • Gaining That Extra Edge
  • Business Writing that Works
  • Communication Strategies
  • Dealing with Difficult People
  • Critical Elements of Customer Service
  • Presentation Survival School
  • Speaking Under Pressure
  • Skills for the Administrative Assistant
  • Conquering Your Fear of Speaking in Public
  • The Minute-Taker’s Workshop
  • Get Organized for Peak Performance
  • Writing Reports and Proposals
  • Working Smarter Using Technology to Your Advantage
  • Budgets and Managing Money
  • Business Leadership: Becoming Management Material
  • A Leadership Skill
  • The Art of Delegating Effectively
  • HR for the Non HR Manager
  • Inventory Management: The Nuts & Bolts
  • Marketing and Sales
  • The Art of Making Meetings Work
  • Motivating Your Workforce
  • Negotiating for Results
  • Understanding Project
    Management
  • The ABC’s of Supervising Others
  • Developing High Performance Teams
  • The Professional Supervisor
  • Understanding Anger - Yours
    and Others
  • Change and How to Deal With It
  • Conducting Effective Performance Reviews
  • Getting Along in the Workplace
  • Managing Customer Service
  • Behavioral & Performance-based Techniques
  • Getting Employees Off to a Good Start
  • Managing Employee Performance
  • Problem Solving & Decision Making
  • Stress Management Training
  • Building Better Teams
  • Mediation through Peer Review

Computer Training Offered

  • K12 Elementary Courseware Materials
  • Windows Vista
  • Word 2007
  • Excel 2007
  • PowerPoint 2007
  • Access 2007
  • Outlook 2007
  • Project 2007
  • Publisher 2007
  • SharePoint Designer 2007
  • Visio 2007
  • OneNote 2007
  • InfoPath 2007
  • Word 2003
  • Excel 2003
  • PowerPoint 2003
  • Access 2003
  • Outlook 2003
  • Publisher 2003
  • Project 2003
  • Word XP 2002
  • Excel XP 2002
  • PowerPoint XP 2002
  • Access XP 2002
  • Outlook XP 2002
  • Publisher XP 2002
  • Windows XP
  • Photoshop CS
  • WordPerfect 12
  • Internet Explorer 7
  • Internet Explorer 6
  • Outlook Express 6
  • Windows Mail 7
  • Corel WordPerfect X3
  • Corel Paradox
  • Corel Quattro Pro X3
  • Corel WordPerfect MAIL
  • Corel Presentations X3
  • Adobe Acrobat 7 Professional
  • Upgrading to Windows Vista
  • Upgrading to Access 2007
  • Upgrading to Excel 2007
  • Upgrading to Outlook 2007
  • Upgrading to PowerPoint 2007
  • Upgrading to Word 2007
  • Upgrading to InfoPath 2007
  • Upgrading to Project 2007
  • Upgrading to SharePoint Designer 2007 from FrontPage 2003
  • Upgrading to Publisher 2007